Description
Apprenticeship overview
This apprenticeship gives you the practical skills to use AI confidently and responsibly at work. You’ll learn how to spot where automation genuinely helps, create effective prompts, check outputs for accuracy, and work safely without risking sensitive data.
As you progress, you’ll build the confidence to support others—answering questions, reducing risk, and helping your team use AI in a smart, responsible way. By the end, you’ll be the trusted go‑to person who helps drive meaningful, safe adoption of AI across your team.
Who’s eligible?
If your role involves helping others use technology, improving digital ways of working or supporting team productivity, this programme is made for you.
It’s ideal for learners who:
- Use digital systems and productivity tools in their role
- Support colleagues with technology adoption and ways of working
- Want to build confidence using AI tools such as Microsoft Copilot
- Act as a point of contact or “champion” for AI and digital change
- Have a high level of interest and aptitude for the use of AI
You must be employed in a role with access to real AI and automation use cases where you can design, test, deploy and evidence impact.
Targeted Skills
- Real-world tech troubleshooting – you’ll become the person who can fix problems fast and keep everything running smoothly.
- Confidence with modern digital tools – from everyday apps to cloud systems, you’ll learn how to use and support the tech businesses rely on.
- Strong cybersecurity habits – you’ll know how to work safely, protect data, and help others avoid digital risks.
- Professional communication – you’ll learn how to explain technical issues clearly and support colleagues with confidence.
- Digital improvement mindset – you’ll help teams adopt new tools, streamline processes, and get more value from technology.